Customs in Italy

I'm talking about the actual Customs in the airport, but they told us a lot about Italian cultural customs as well! So, as we go through passport control, which in other countries is a very strict formal process, in Italy, the guy comes out of the booth with his arms wide open to greet Ginny (our 5 yr old). I swear I thought he was going to hug and kiss her! I had heard Italians love kids, but I didnt expect to see evidence of this first thing at the airport!

Then, as we go through customs: again in other countries, it's usually pretty formal with the "declare" and "nothing to declare" lines with detailed forms, random inspections, etc. In Italy, all the customs guys were hanging out drinking coffee, chatting, and laughing. Literally there were no forms at all, no inspections, nothing! Totally laid back. Totally Italian? I don't know yet, it's only been one day...